How we can work together.

For

Organisations that sense a service isn't working but aren't sure why: complaints, delays, workarounds, or low adoption. It may be the experience of customers, citizens, or employees.

How it works

• Interviews and observation with the people who use and deliver the service
• A review of existing data, processes, and touchpoints
• A shared mapping session with your team

What you get

• A map of the service as it works today
• The main pain points and their root causes
• Prioritised opportunities and clear next steps

For

Teams ready to rethink a service end to end, from public services and digital products to the employee experience.

How it works

• Co-creation workshops with users, staff, and stakeholders
• Future journeys and a service blueprint
• Prototypes tested with real people

What you get

• A tested design for the future service
• Prototypes and what we learned from testing them
• An implementation plan your team can own

For

People and culture teams, leaders, and organisations that want to take better care of the people who work there, from their first day to everyday work.

How it works

• Interviews and sessions with employees across teams and roles
• An employee journey map, with the moments that matter most
• Co-creating improvements with people and culture teams and leaders

What you get

• A clear, shared employee journey
• Concrete proposals for key moments, such as welcoming new joiners
• Rituals and practices the team can keep up day to day

For

Teams, incubators, innovation centres, and communities that want to work in a more collaborative, people-centred way.

Formats

• Co-design and alignment workshops
• Training and programmes for entrepreneurs, from idea to customer validation
• Introductory and hands-on service design training
• Talks and sessions for programmes and events

What you get

Sessions shaped to your context, with tools your team can keep using.